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Feedback and complaints

Please complete the following form to provide constructive feedback or to make a complaint. We welcome your feedback and believe your comments make all the difference!

We thank you for any feedback submitted! Knowing what you think allows us to react accordingly and improve your experience. We will endeavor to respond to any submission within 5 working days from receipt and will resolve any issues as quickly as possible. If you are experiencing difficulties with your service and require immediate assistance, please contact Customer Service on 1300 Lantern (526 837) or visit our Help&Support page, which houses a host of useful help and training information and video tutorials.

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