LEGAL & PRIVACY
Where there are capitalised terms used in this policy, you can find their meaning in the definitions section below.
1 GENERAL TERMS ABOUT THIS POLICY
2 COLLECTION OF YOUR PERSONAL INFORMATION
2.1 Lantern collects Personal Information, including the following types of information:
2.2 There is also information about your use of computer hardware (including hand-held devices) and software that is collected by or on behalf of Lantern. This information can include your IP address, browser type, device type and location, domain names, access times, which pages you viewed, and how you navigated through our Sites (including fields you access or complete in forms and applications). This information is used by us for the operation of the service, to maintain quality of the service, and/or to understand general statistics regarding use of the Services.
2.3 The information that we seek to collect about you may vary and may depend on services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services effectively or at all.
2.5 Your information, including Personal Information, may be collected when you:
2.6 Where links to other websites are provided through the Services, we encourage you to review the privacy policies of any such websites you choose to link to so that you can understand how those websites collect, use and share your information. Lantern is not responsible for the use, access, storage or treatment of your data (including Personal Information) and the privacy policies or other content on websites or applications outside of our Sites.
3 USE OF YOUR PERSONAL INFORMATION
3.1 Lantern collects, holds, uses and discloses your Personal Information to operate, and deliver and improve our Services. Where the Services you have requested are delivered by a third party engaged by us (either from Australia or other international locations), we may provide your details to the other party to allow them to perform the Services required, provided that we take reasonable steps to ensure such other party is subject to appropriate confidentiality and security measures. Lantern may also disclose or make available your Personal Information to government agencies who provide funding for any goods and/or services you have requested.
3.2 Lantern may, directly or through one of our third-party service providers:
These communications from us may take the form of emails, SMS, mail or other forms of communication, in accordance with all applicable laws. You may opt-out of receiving marketing materials from us by contacting us at firstname.lastname@example.org, or by using the opt-out facilities provided (e.g. an unsubscribe link).
4 DISCLOSURE OF YOUR PERSONAL INFORMATION AND OTHER DATA
4.1 Lantern may disclose Personal Information or other information about or provided by you for the following reasons:
4.2 Lantern may collect, use and disclose information associated with your use of the Service provided
that the information is de-identified, aggregated or otherwise made anonymous, and use and disclose that de-identified, aggregated or otherwise anonymous information for any purpose with third parties provided that, in so doing, Lantern does not reveal any Personal Information.
5 ACCURACY OF YOUR PERSONAL INFORMATION
5.1 Lantern seeks to ensure that the information it holds about you is accurate, up to date, complete and relevant. If you learn that Personal Information Lantern holds about you is inaccurate, not up to date, incomplete, irrelevant or misleading, you should contact Lantern so that your information can be promptly corrected. Our contact details are listed below or on our website.
5.2 If you wish to see what information Lantern holds about you, you can check your account on or through our Sites. This will contain almost all the information that Lantern maintains about you. If you think we may have additional Personal Information, you can ask to access that information. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
7 SECURITY OF YOUR PERSONAL INFORMATION
7.1 Lantern maintains security measures designed to provide reasonable protection for your Personal Information against loss, unauthorised access, misuse or disclosure. These security measures include reasonable access controls and data encryption.
7.2 While there is no guarantee that Personal Information transmitted to other websites is fully secure, Lantern will encrypt Personal Information in transit through the use of industry standard encryption methods.
8 MANDATORY DATA BREACH NOTIFICATION REQUIREMENTS
8.1 Lantern will comply with the notifiable data breaches scheme under the Privacy Act (NDB Scheme). The NDB Scheme requires organisations and agencies with obligations under the Privacy Act to notify the Office of the Australian Information Commissioner and impacted individuals about 'eligible data breaches'. A data breach is 'eligible' if it is likely to result in serious harm to any of the individuals to whom the information relates.
8.2 If Lantern believes there has been an eligible data breach that impacts Personal Information provided by you, Lantern will notify you (or the applicable individual(s) if relevant) as soon as reasonably possible, and keep in contact with you about the nature of the breach, the steps we are taking and what can be done to reduce the impacts to the applicable individuals privacy.
9 CHANGES TO THIS POLICY
10 CONTACT INFORMATION
Agreements means any agreement(s) you have with us, including, as relevant, our LanternPay User Agreement, LanternPay Provider Agreement, LanternPay NDIS Participant Service Agreement, and LanternPay Direct Debit Agreement;
Lantern means Lantern Claims Pty Ltd (ABN 28 606 978 796);
Personal Information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be Personal Information whether it is true or not and regardless of whether we have kept a record of it; Privacy Act means the Australian Privacy Act 1988 (Cth);
means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by Lantern; and
We, us or our means Lantern.
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